Buyback Policy | VEGAN WELLNESS PRIVATE LIMITED

At M/S Vegan Wellness Private Limited (Hereinafter referred as E-commerce entity), it's our passion and mission to ensure highest quality of our products to the satisfaction of a consumer. However, at times in-spite of our best efforts it doesn’t meet your desired expectations and If for any reason you are not completely satisfied with the product, you may return it within Thirty days’ from the date of receipt of the product provided you have notified your intention within one week from the date of receipt of the goods at your end by either calling us at 8970622345 or email at: support@veganwellness.com

The buyback / refund policy is applicable only for products in saleable condition, and partially used product (not exceeding 30% of the total volume of the product) only if accompanied with an invoice. If at all a product is observed to have been intentionally damaged or misused the buyback / refund warranty stands void. It is obligatory upon our Consumers to exercise the Product Buyback & Refund Policy in fairness.

Buyback / Refund Policy:

1. If the product is in marketable* condition and is returned within 30 days of receipt of goods accompanied by the original invoice,100% of the amount as refund will be given.

2. If the product is in Unmarketable** condition and is returned within 30 days of receipt of goods refund value will be assessed by Grievance Redressal Officer and appropriate value will be given.

*Marketable refers to products that are unopened, sealed and undamaged in any form whatsoever.

**Unmarketable products are those which have been opened and its seal broken.

Exchange

If you need to exchange an unopened, un-sealed and undamaged or unused product you may need to return it to the E-Commerce entity with the original invoice. In such a case, the Consumer can exchange the products from the E-Commerce entity within 30 days from the date of receipt of goods and must submit the following at the time of exchange and help us in our services:
• Product Return Form
• Copy of receipt of goods
• Products in original packing and marketable condition
• Your exchangeable product can be changed/replaced with equally or higher priced product and on payment of differential amount.
• In such a case you will have to bear the cost of shipping the product to the entity’s Godown / Franchisee’s Godown or Pickup Centre, as the case may be or as directed by the entity

Refunds

Once we have received your product for return, we will inspect it and notify you that we have received your returned item. We will also notify you on the status of your refund after inspecting the item. In the event the return of a Product is duly accepted by E-commerce entity, the value of such Product, will be calculated as per point no. 1 & 2 hereinabove of this Buyback / Refund Policy and will be refunded to Consumer/ Independent E-commerce by remittance either to the bank account provided by the Consumer/Independent E-commerce for such refund, or to the payment instrument of the Consumer / Independent E-commerce from which payment was made. E-commerce entity shall have the sole discretion to determine the mode of reversal from the above options. No cash refunds under any circumstances will be made.

Shipping Cost

You will be responsible for paying your own shipping cost for returning your items. Shipping costs are non-refundable. In some exceptional cases, if the cost of the shipping is paid by the E-Commerce entity / franchisee/ pickup Centre the shipping cost of the return product will be deducted from the refund amount.

Cancellation of transaction / orders

• Cancellation by E-commerce entity: There may be certain orders that E-Commerce entity is unable to accept and has the right to cancel such order. E-Commerce entity reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Consumer / Independent E-commerce’s order being cancelled include, without limitation, non-availability of the Product or quantities ordered. E-Commerce entity may also require additional verifications or information before processing any order. If Consumer / Independent E-commerce's order is cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Consumer / Independent E-commerce either to the bank account provided for such reversal, or to the payment instrument from which payment was made. E-Commerce entity shall have the sole discretion to determine the mode of reversal from the above options.

• Cancellation by the Consumer / Independent E-commerce: As part of usual business practice, if the E-commerce entity receives a cancellation notice and the order has not been processed, E-Commerce entity may cancel the order and refund the entire amount to Consumer / Independent E-commerce within a reasonable period of time. E-Commerce entity will not be able to cancel orders that have already been processed and have left the E-Commerce entity / Franchisee or Pickup Centre’s premises the Consumer shall be informed of its right to return the product to the E-Commerce entity by bearing its own shipping costs.

• Set-off of any benefits availed by Consumer / Independent E-commerce: In case Independent E-commerce has availed any benefit under any marketing or promotions provided by the E-Commerce entity in relation to the Product for which the order has been cancelled by the Consumer / Independent E-commerce or by the E-Commerce entity, Independent E-commerce agrees and authorizes the E-Commerce entity to recover such benefits from Independent E-commerce’s incentive / compensation payable or set-off the same from any refunds to Independent E-commerce.

Reference Notes:

• The Consumer / Independent E-commerce must return the product(s) to our head office personally or by courier. A specific form of return must be duly filled and signed by the Consumer / Independent E-commerce and must be sent along with the product to be returned.

• Period of return for products is calculated as the number of days from the Date of receipt at Consumer / E-commerce’s end to the date of receipt at E-Commerce entity’s / franchisee’s / pickup Centre’s premises, as the case may be.

• Condition refers to the condition in which the stock is received back from the Consumer / Independent E-commerce as a return. The product may be 'marketable' or 'unmarketable' depending on the condition of the returned stock as assessed solely by the Grievance Redressal Officer at E-Commerce entity’s Head office.

• The Product Return Policy does not apply to open packs of literature and videos or other sales and marketing aids, not meant for re-sale and calculable for incentive / compensation eligibility.

• Total returns cannot exceed the quantity(s) purchased appearing on the Invoice.

• SV/ GSV adjustment of Products returned shall be processed in the same Payout. Total SV/ GSV of the returned products will be deducted from the returning Independent E-commerce’s account and the sales benefits, incentives or bonuses shall be deducted from all respective beneficiaries and shall reflect in immediate next payment

• If Consumer / Independent E-commerce return the products directly to E-Commerce entity, SV/ GSV adjustment shall be done from Independent E-commerce’s payment & any excess amount paid shall be recoverable from the Independent E-commerce.

• The Consumer / Independent E-commerce who has returned a particular product shall not be entitled for return of a repurchase within 30 days of return date of the same product for a period of 30 days from repurchase invoice date.