Privacy Policy

This Privacy Policy governs the manner in which Vegan Wellness Private Limited collects, uses, maintains and discloses information collected from users of the www.veganwellness.world.

This privacy policy applies to the Site and all products and services offered by Vegan Wellness Private Limited Business.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, Users may, however, visit our Site anonymously. We will collect personal identification information from Users to fulfill their KYC , except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information Vegan Wellness Private Limited Business collects and uses Users personal information for the following purposes:
a. For Registration purpose.
b. For KYC updation purpose.
c. For Products dispatch purpose.
d. To Issue Commission.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

But Vegan Wellness Private Limited shall have the right to make disclosure of information relating to the to the Credit Information Bureau of India (CIBIL), Ministry of consumers and affairs and/or any other governmental/regulatory/statutory or private agency as required under any law of India from time to time. All information and data furnished by the /consumer to Vegan Wellness Private Limited from time to time shall be true and correct.

Changes to this privacy policy

Vegan Wellness Private Limited has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at support@veganwellness.com

Buy back / Exchange / Refund Policy

At M/S Vegan Wellness Private Limited (Hereinafter referred as E-Commerce entity), it's our passion and mission to ensure highest quality of our products to the satisfaction of a consumer. However, at times in-spite of our best efforts it doesn’t meet your desired expectations and If for any reason you are not completely satisfied with the product, you may return it within Thirty days’ from the date of receipt of the product provided you have notified your intention within one week from the date of receipt of the goods at your end by either calling us at 8970622345 or email at: support@veganwellness.com

The buyback / refund policy is applicable only for products in saleable condition, and partially used product (not exceeding 30% of the total volume of the product) only if accompanied with an invoice. If at all a product is observed to have been intentionally damaged or misused the buyback / refund warranty stands void. It is obligatory upon our Consumers to exercise the Product Buyback & Refund Policy in fairness.

Buyback / Refund Policy:

1. If the product is in marketable* condition and is returned within 30 days of receipt of goods accompanied by the original invoice,100% of the amount as refund will be given.

2. If the product is in Unmarketable** condition and is returned within 30 days of receipt of goods refund value will be assessed by Grievance Redressal Officer and appropriate value will be given.

*Marketable refers to products that are unopened, sealed and undamaged in any form whatsoever. 

**Unmarketable products are those which have been opened and its seal broken.

Exchange

If you need to exchange an unopened, un-sealed and undamaged or unused product you may need to return it to the E-Commerce entity with the original invoice. In such a case, the Consumer can exchange the products from the E-Commerce entity within 30 days from the date of receipt of goods and must submit the following at the time of exchange and help us in our services:
• Product Return Form
• Copy of receipt of goods
• Products in original packing and marketable condition
• Your exchangeable product can be changed/replaced with equally or higher priced product and on payment of differential amount.
• In such a case you will have to bear the cost of shipping the product to the entity’s Godown / Franchisee’s Godown or Pickup Centre, as the case may be or as directed by the entity

Refunds

Once we have received your product for return, we will inspect it and notify you that we have received your returned item. We will also notify you on the status of your refund after inspecting the item. In the event the return of a Product is duly accepted by E-Commerce entity, the value of such Product, will be calculated as per point no. 1 & 2 hereinabove of this Buyback / Refund Policy and will be refunded to Consumer/ Independent by remittance either to the bank account provided by the Consumer/Independent for such refund, or to the payment instrument of the Consumer / Independent from which payment was made. E-Commerce entity shall have the sole discretion to determine the mode of reversal from the above options. No cash refunds under any circumstances will be made.

Shipping Cost

You will be responsible for paying your own shipping cost for returning your items. Shipping costs are non-refundable. In some exceptional cases, if the cost of the shipping is paid by the E-Commerce entity / franchisee/ pickup Centre the shipping cost of the return product will be deducted from the refund amount.

Cancellation of transaction / orders

• Cancellation by E-Commerce entity: There may be certain orders that E-Commerce entity is unable to accept and has the right to cancel such order. E-Commerce entity reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Consumer / Independent’s order being cancelled include, without limitation, non-availability of the Product or quantities ordered. E-Commerce entity may also require additional verifications or information before processing any order. If Consumer / Independent's order is cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Consumer / Independent either to the bank account provided for such reversal, or to the payment instrument from which payment was made. E-Commerce entity shall have the sole discretion to determine the mode of reversal from the above options.

• Cancellation by the Consumer / Independent: As part of usual business practice, if the E-Commerce entity receives a cancellation notice and the order has not been processed, E-Commerce entity may cancel the order and refund the entire amount to Consumer / Independent within a reasonable period of time. E-Commerce entity will not be able to cancel orders that have already been processed and have left the E-Commerce entity / Franchisee or Pickup Centre’s premises the Consumer shall be informed of its right to return the product to the E-Commerce entity by bearing its own shipping costs.

• Set-off of any benefits availed by Consumer / Independent: In case Independent has availed any benefit under any marketing or promotions provided by the E-Commerce entity in relation to the Product for which the order has been cancelled by the Consumer / Independent or by the E-Commerce entity, Independent agrees and authorizes the E-Commerce entity to recover such benefits from Independent’s incentive / compensation payable or set-off the same from any refunds to Independent.

Reference Notes:

• The Consumer / Independent must return the product(s) to our head office personally or by courier. A specific form of return must be duly filled and signed by the Consumer / Independent and must be sent along with the product to be returned.

• Period of return for products is calculated as the number of days from the Date of receipt at Consumer /’s end to the date of receipt at E-Commerce entity’s / franchisee’s / pickup Centre’s premises, as the case may be.

• Condition refers to the condition in which the stock is received back from the Consumer / Independent as a return. The product may be 'marketable' or 'unmarketable' depending on the condition of the returned stock as assessed solely by the Grievance Redressal Officer at E-Commerce entity’s Head office.

• The Product Return Policy does not apply to open packs of literature and videos or other sales and marketing aids, not meant for re-sale and calculable for incentive / compensation eligibility.

• Total returns cannot exceed the quantity(s) purchased appearing on the Invoice.

• SV/ GSV adjustment of Products returned shall be processed in the same Payout. Total SV/ GSV of the returned products will be deducted from the returning Independent’s account and the sales benefits, incentives or bonuses shall be deducted from all respective beneficiaries and shall reflect in immediate next payment

• If Consumer / Independent return the products directly to E-Commerce entity, SV/ GSV adjustment shall be done from Independent’s payment & any excess amount paid shall be recoverable from the Independent.

• The Consumer / Independent who has returned a particular product shall not be entitled for return of a repurchase within 30 days of return date of the same product for a period of 30 days from repurchase invoice date.

• The return process of a Product may be subject to additional terms & conditions depending on the nature and category of the Product. Any such additional terms should be specified on the Website: www.veganwellness.world and anyone can contact via email on support@veganwellness.com or be intimated by E-Commerce entity at the time of purchase of the Product.

Cooling Off Policy

At, Vegan Wellness Pvt Ltd, it provides its s a cooling off period of 7 (seven) days’ from the date of execution of the E-contract agreement with it. Whereby the intending can rethink whether he wants to continue with its E-Commerce business which he/she has voluntarily offered to join. If the wishes to rescind the said E-Contract Agreement, he/she can do so without attracting any claim or legal action whatsoever on and by either parties to the contract agreement.